Refund policy

Returns & Refund Policy

Last updated: May 2026

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item — no reason required.

To exercise your right to cancel, contact us at support@zenvorafit.com within 14 days of delivery. Once you notify us, you have a further 14 days to return the item to us.

How to Return an Item

Email support@zenvorafit.com with your order number and reason for return.
We will reply within 2 business days with return instructions and the return address.
Pack the item securely in its original packaging where possible.
Ship the item back using a tracked service — we recommend keeping your proof of postage.

Please do not return items without contacting us first. Returns sent without prior authorisation may not be processed.

Return Shipping Costs

Reason for return	Who pays return shipping
Change of mind / no longer wanted	Customer
Item arrived damaged or faulty	ZenVoraFit (we'll provide a prepaid label or refund postage)
Item not as described	ZenVoraFit

Condition of Returned Items

Items must be returned:

Unused and in their original condition
In original packaging where possible
With all accessories and components included

We reserve the right to deduct an amount from your refund if the item has been handled beyond what is necessary to assess its condition.

Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 14 days of us receiving the returned item.

Depending on your bank or card provider, please allow 3–5 additional business days for the funds to appear.

Faulty or Damaged Items

Your consumer rights under the Consumer Rights Act 2015 apply in full:

Within 30 days of delivery — you are entitled to a full refund if the item is faulty, not fit for purpose, or not as described.
Within 6 months — if a fault develops, we will offer a repair, replacement, or refund.
After 6 months — you may still make a claim; we may ask you to demonstrate the fault was present at the time of purchase.

If your item arrives damaged, please photograph the item and packaging before contacting us. This helps us resolve your case faster.

Non-Returnable Items

The following cannot be returned unless faulty:

Items that have been used, worn, or assembled
Items returned more than 14 days after delivery without a prior agreed exception
Hygiene-sensitive items where the seal has been broken (e.g. face masks, personal care devices that make direct skin contact, if unsealed)